Ability to edit Call / Request information without taking action

Hi All,

Currently a vFire Analyst / Officer needs to take action before they can edit the information within a ticket.

Is it possible to add the functionality to edit ticket information (not the notes) without having to take action?

E.g. ability to edit the target date etc. 

Cheers,

Minesh

  • Guest
  • Jan 10 2017
  • Awaiting Release Assignment
vFire v9 / Unspecified
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  • Admin
    Dave Ball (Alemba) commented
    March 24, 2017 14:22

    There are 2 new IPK Options added in 9.7 for the Nano interface for Take Over on Forward (which means Analyst automatically becomes the Current Analyst) and also to 'Update without Action' which I believe would resolve this, planned for inclusion in vFire Core but as yet not assigned to a release.

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