Add the Call Closure screen, or all other screens, to the Designer so that it can be customized easily.
We are a bit limited by the fact that not all screens can be accessed via designer when simple customization needs to be done on these screens. Need to add a simple checkbox to the Closure Screen, but the form is not there.
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Guest
- Mar 24 2016
- Assigned to a Release
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- +19
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Ability to set 'Email Customer' on by default on Call Closure screens
Merged We would like to have the ability to set the 'Email Customer' checkbox to 'checked' by default on call screens. We have a customisation to do this in v9 which only sets it on for Incidents and Service Requests, and also only for selected partition...0 Assigned to a Release
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Call Close and Call Forward Internal screens should be available in designer to make fields mandatory like the oneliner.
Merged Currently this is a customisation and it would be great if these screens could be modified in designer to do thinks like make the oneliner on the close screen mandatory or make the email option to email the customer on close mandatory on the call ...1 Assigned to a Release
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ability to edit the closure screen
Merged admins need the ability to edit/design the closure screen of Calls - at the moment we cannot edit this screen, or make any fields mandatory.0 Assigned to a Release
Related Feature Suggestions
Good idea to configure the closure screen.
Classified as OFFICIAL
Good idea.
Classified as OFFICIAL