This idea has been merged into another idea. To comment or vote on this idea, please visit CORE-I-356 Add the Call Closure screen, or all other screens, to the Designer so that it can be customized easily..
Currently this is a customisation and it would be great if these screens could be modified in designer to do thinks like make the oneliner on the close screen mandatory or make the email option to email the customer on close mandatory on the call close screen - related to SRs19260 and 19026 logged in your support system
Great idea to be able to configure any and all screens.
Classified as OFFICIAL