Merged Feature Suggestion

This idea has been merged into another idea. To comment or vote on this idea, please visit CORE-I-356 Add the Call Closure screen, or all other screens, to the Designer so that it can be customized easily..

Ability to set 'Email Customer' on by default on Call Closure screens Merged

We would like to have the ability to set the 'Email Customer' checkbox to 'checked' by default on call screens. We have a customisation to do this in v9 which only sets it on for Incidents and Service Requests, and also only for selected partitions. Would be good if we were able to do this as an out of the box rule in ASM 10.x

  • Ray Hibbert
  • Oct 27 2021
  • Awaiting Release Assignment
ASM10 / IPK

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