SLA Target Time Fields on Workload

It would be very useful to see a SLA target date/time field in Workload and Call Search screens. This would allow us to sort open calls by breach times, to allow us to prioritises more effectively. Currently you can only see the escalatation level 1-3 date/time fields.

  • Mick Smith
  • Aug 27 2015
vFire v9 / IPK
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  • Admin
    Dave Ball commented
    February 28, 2020 11:18

    SLA Breach, FCB Breach and Response Breach are now available

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  • Admin
    Dave Ball commented
    March 31, 2017 11:26

    The SLA_Breach Date is being added to those views in v9.8/v9.9

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