In our support desk, we'd like to have a large dashboard displayed on a screen on a wall. 

On this we would like to include monitors that show, in almost real time, to alert the teams to new calls coming in, or of call levels outstanding etc.

However, the lowest auto refresh you can enter on a Monitor is 5 minutes, some of our SLA's with customers are as low as 10 minutes for response, so if we lose 5 minutes (worst case scenario) waiting for a refresh, would jeopardize the chances of us meeting that SLA target. 

If we could set the refresh rate, to around 25s this would greatly reduce that window of opportunity for failure.