Ability to add the SLA breach date to their calls/requests/tasks outstanding views and searches

This originally came as an estimate request for a customisation to me internally from Chris Foster (read Laurence).

 

One of Alemba customers, West Bend would like the ability to add the SLA breach date to their calls/requests/tasks outstanding views and searches. It seems that we have the first call back date and escalation level 1/2/3 date but no SLA target date.

"Laurence has also asked for this to be added into standard functionality and product as it is a common and basic bit of information which looks like we've just missed it out, since other SLA information is available"

  • Guest
  • Mar 18 2016
vFire v9 / SLM
  • Oct 13, 2020

    Admin response

    This information is now available as columns in v10 Search and Outstanding Screens.

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  • Guest commented
    August 18, 2016 18:25

    I've also had some of my customers ask for this. While it's not high on the votes list, I think that it's something that fairly easy to do.

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  • David McKinney commented
    March 30, 2016 10:50

    Have also had customers asking for this, seems like a simple one to add.

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