SLM Sorting Columns - Add breach date/time

There is already a column you can add to see FCB Breach date/time and Escalation Breach date/time but there is no resolution breach date/time. This would be very handy as a queue manager to see when calls will be breaching, sort by it or add it to a monitor / dashboard. Why the other agreements have a column and not resolution is beyond me.

  • Guest
  • Feb 2 2016
vFire v9 / SLM
  • Oct 13, 2020

    Admin response

    SLA Breach, Response Breach, Alert Levels are all available in v10 as a Columns for Call Searches.

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