Add Availability Metrics to Info Panel of

Add Availability Metrics to Info Panel of Service And CI

In ITIL V4, it is required to have availability metrics visible on each CI and Service where availability is enabled. The following metrics are needed for Pink ITILv4:

Asset Availability
Schedule Compliance
Mean Time to Failure
Mean Time Between Failures
Overall Equipment Effectiveness
Planned vs. Unplanned Work Ratio
Incident Resolution and Response Time (TRSL vs. TRSP)
Work Order (Ticket) Closure Rate

Andria Bradac
Apr 7 2022
Reviewed by Alemba Product Manager

ASM10 / Availability

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