SLM Dashboards - Available Drilldowns / Columns

I have just created an SLM Dashboard which seems to have very limited sorting and drilldown options.

I would like to see all open calls which will breach resolve target by day of breach date. Then when I drill down, would like to see the queue / assignment group the call is sitting in. As a workgroup Manager, I should be able to view all calls breaching for my team which is made up of 5 queues. My team leaders should then be able to see calls relevant to them, not the entire partition.

  • Guest
  • Feb 3 2016
ASM10
  • Oct 13, 2020

    Admin response

    v9.12 and v10 have a new embedded Dashboard Tool that allows any SQL (also using the existing Report Views) or the Alemba API to create dashboards on any entity or field value in ASM.

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  • Guest commented
    January 17, 2019 03:48

    Would also be very handy to have a Closed date option so you can compare calls logged with calls closed.

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