If you want to have multiple portals, HR, ICT, Facilities you need to be able to filter what is displayed to service actions, calls and requests specific to that portal. If the system is partitioned into HR, ICT and Facilities with the services and service actions in the associated partition there needs to be a way to tell the portal what partition to display items from. Currently the my calls will show calls from all partitions so a persons logged iCT calls will be displayed on the HR portal and vice versa and the service catalog shows all items. This cannot be achieved using subscriber groups which has been suggested as the users need to access all portals.