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Add Ability to embed Video into Knowledge Articles
In the same way you can embed an image into the description/solution boxes on a KB article it would be useful to be able to embed a video from a url or attachment so these can be displayed and run from the article on WSS or within vFire Core. Prob...4 Awaiting Release Assignment
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Graphic view of request phase in review
in business process automation users and managers are wanting to see where a request process is up to via a graphic. i.e. if a process has 6 phases or stages they would like to see where the process is by highlighting one of the stages / phases. I...1 Awaiting Release Assignment
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Filter Call/Request/Task History in Self Service Portal
2 main Use Cases here. 1. Admin wants to tidy up what can/cannot be displayed in the History by Users: For Example: To be able to only show Notes/Emails, so to remove from being visible the system generated history items. To be able to remove fro...
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Awaiting Release Assignment
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Notes added to a request to be visible in the tasks of that request.
When a user adds a note to a request, we would like the note to be visible directly from the task history. At the moment the analyst would need to go in to the request to look at the notes.3 Reviewed by Alemba Product Manager
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Self-Service Portal Service Catalog - Favorites Page
Provide the customer with the ability to mark specific service tiles as Favorites - and have them appear on their favorites page (similar to how promoted items appear on the Service Catalog landing page). This would be very helpful for organizatio...2 Awaiting Release Assignment
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Ability to remove notes incorrectly added to a call.
Occasionally we have analysts adding notes to calls different to what was intended. This can cause confusion for analysts searching for resolutions to existing problems or investigating call histories. We would like the ability to remove these ent...0 Awaiting Release Assignment
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Allow an analyst to have simultaneous chat sessions
This would be useful as analysts would be able to assist numerous customers at the same time increasing productivity0 Reviewed by Alemba Product Manager
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Add Note to parent - have option to copy note to all child tickets
This would be helpful for a long running issue - to keep the customers of the children tickets updated on the issue. -
User Survey based on Call Source
We'd like to be able to send a different survey based on Call Source so we can send a different set of question for people that call the desk and a completely different set of question for people that use Self Service.1 Awaiting Release Assignment
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ability to select other window/tab in Core while Send Email/Add Note popup window is opened
AS-763 Currently slated for 10.6 will provide this functionality for Nano.7 Awaiting Release Assignment