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Expand Email Request Objects option to User Approval Emails
90959 - Liverpool City Council - Josh Bond We would like to be able to send customers request objects that were uploaded during the request submission, but this option is only available at the moment against Messaging Tasks. We could setup 2 email...0
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Change a Request Service Action / Screen set once submitted
We currently have our requests setup so the user picks the category (service action) they would like to raise a ticket against e.g. Account Changes / Devices and Equipment. Within these we have CMDB items which relate to the associated request typ...0 Reviewed by Alemba Product Manager
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Expand masks to allow for exclusion of spaces
90215 - Wolverhampton - Julie Dixon We have a unique condition applied to the email field of the customer record to prevent officers creating more than one customer record for the same customer. However, we have identified today that if a space is... -
Add saved searches to NANO
90655 - London Borough of Hillingdon - Darren Hanks We would like to be able to access and create saved searches in NANO - Is this planned for the future at all? -
Add ability to manage contracts in the Manage CMDB task
We need the ability to automate contract management both by enhancing the Expiry Notifications page and capability and by adding contracts to the Manage CMDB task. For example, The contract status cannot be changed automatically based on defined p...
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Audit logs for integration activities
We would like to have an audit log for integration where we can review when passwords / integration settings were changed and by which account. -
New > Message email templates
90812 - Ability to apply message templates into the New > Message function, much like you currently can with Call > Email or Request/Task > Email. This would speed up communications that have not been done on the back of a ticket, such as...0
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Add person to subscriber group in Workflow Manage CMDB Task
Low - 90654 - Mike Smith - GMP Would like to be able to use a workflow to add people to subscriber groups -
Could we get a light and dark theme for customer portal?
Currently only available to Core users -
Ability for customers to cancel a Service Request via the Customer Portal
Currently users only have the ability to cancel an IPK ticket but we want the ability for them to also be able to close off a service request if it is no longer required.