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Expand timesheet actions recorded
Customer would like emails send to show as an action against the analysts timesheet actions. In addtion to this, they would also like a better breakdown of work that was completed, as if individual fields are changed, it just records the action an...
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Reviewed by Alemba Product Manager
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Add Account Disabled to Person Search Criteria
Add 'Account Disabled' checkbox to the Person Search Criteria for Person Search. This would allow users to easily filter out person records that are disabled, but not yet deleted. Our audit requirements require that person records must be left as ...1 Reviewed by Alemba Product Manager
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Filtered service action list based on service selection
I want to add a selectable service action field to the incident form with a filtered list of entries based on the service which was selected. The service actions will be linked to the service in the CMDB.1 Reviewed by Alemba Product Manager
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IPK Status on Clone Calls
Currently the IPK Status when cloning a Call defaults to the next in the IPK Status list, however we'd like the flexibility to clone a call to any IPK Status, including Calls (from Calls) which isn't currently an option.0 Reviewed by Alemba Product Manager
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Service Action Filter on IPK Designer screen
Allow the ability to filter the SERVICE_ACTION_REF field on the IPK call details screen in designer. this can then allow us to select specific ones dependent on the IPK status being used (Incident, Major Incident, Service Request etc.)0 Reviewed by Alemba Product Manager
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Delegation - Ability for customers to update & manage their own delegate via the Portal
Note: This is relevant to a vFire setup where passwords are not utilised. Our organisation has single-sign on for the vFire Customer Portal and vFire Core applications. --- When we explored the delegation feature of vFire, we noted that there was ...1 Reviewed by Alemba Product Manager
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Manage Objects
Need to be able to list, upload, download, remove objects on calls, requests, and tasks.0 Reviewed by Alemba Product Manager
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Can you create a new connector to BCM ADDM?
Please can you create a connector to BMC Atrium Discovery and Dependency Mapping tool?
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Do not display the Session Timeout popup if I'm using the application within the set Session Timeout.
Please refer to call # 17159 for additional details. Popups should be used when a message needs to be communicated to the user not simply to be ingored.0 Reviewed by Alemba Product Manager
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Self Service Portal - Tiles Visible only to vFire Analysts
It would be an amazing feature, if we were able to share some tiles to ONLY analysts. We have the ability to share to organisations and specific people (if we add them in manually) but it would be amazing if we could choose in the subscriber group...1 Reviewed by Alemba Product Manager