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Allow Create Request Task to create new request using current workflow template
This would be useful because we have several workflows that are accomplishing similar but different tasks within the same workflow. The output of these workflows may require that a brand new workflow be created to accomplish more similar, but diff...1 Reviewed by Alemba Product Manager
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Add CI and Service to Bulk Close screen
On a normal call closure screen you are able to configure a closure service and CI against your calls. However, these are missing from the Bulk Closure screen. This affects reporting as the Closure CI and Service are pulled through as "Unspecified...0 Reviewed by Alemba Product Manager
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Add MMA URLs for Knowledge Base entries
MMA URLs for Knowledge Base entries would be extremely useful for those that leverage the Core product the most because it would provide a way to link externally directly into the Core product vs. currently Knowledge Base entries only offered exte... -
Add option to cascade actions/updates from parent to linked child calls
Feature is already in vFire Officer and the resolution already gets passed across. Would be of benefit. Action should allow user to choose whether the action gets added to children0 Reviewed by Alemba Product Manager
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Initial Receiving team
Can a reportable field be added that shows which IPK or Workflow group received the call/request intially before reassigning0 Reviewed by Alemba Product Manager
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Filter portal Menu Options by security role
We would like to be able to only display certain My Options menu items in the Portal to certain groups of users e.g. IT RFC to IT users only. We can kind of do it by using multiple portal systems and sending different users to different systems, b...0 Reviewed by Alemba Product Manager
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Patch tool to skip html files if none are changed
When patching if the changes between versions do not include any html changes then there is no need to run the screens upgrade process. This would reduce the time it takes to apply patches. (probably more so for FORCS)0 Awaiting Release Assignment
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Ability to extract Screenshots and attachments from vFire Reports
ATM, I don't believe there's a way to extract ANY report of KCS articles with screenshots and/or Attachments from vFire Core v9.8.4 Just gives blanks (on screenshots) when we extract a specific KCS article as a PDF document. It would be great if t...0 Reviewed by Alemba Product Manager
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Expand the text search options to search all fields on the Call/Request/Task
In v10 the searches only search the call/Request description. Calls or requests where it could be for someone other than the requester have custom fields for that persons name but the analysts will have no way of knowing what fields I have used on...
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Reviewed by Alemba Product Manager
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Move customer action buttons on the portal to the top
If a customer or analyst puts a large comment or image on a call or request this can push the Add Note, Search, Add Attachment and Close buttons off of the screen and you can't get to them. The option to have these at the top would fix this.0 Reviewed by Alemba Product Manager