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3
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Add the ability to update Location details from the self service portal
This would allow customers to update their own location details keeping the information contained within the system up to date.
Created 23 Aug 01:15 by Michael king
vFire v9 / CMDB
1
Reviewed by Alemba Product Manager
3
Vote
OFFLINE MODE
WFP IT uses vFire Core, Officer and mobile across the organisation globally. All the system analysts sometimes find themselves in the most remote locations where there is no internet connection. This results in the inability to log a request and o...
Created 10 Aug 10:39 by Guest
vFire v9 / Unspecified
1
Awaiting Release Assignment
3
Vote
Integration with Cisco Jabber
Integration across Chat and Mobile for IM and Presence
Created 03 Aug 10:23 by Guest
vFire v9 / Third Party Software
0
Reviewed by Alemba Product Manager
2
Vote
Workload view to keep filtering across vFire Sessions
One of our colleagues has recently started using the Workload view to check all of the existing calls she is linked to while using the Item Type Filter. She is a Manager of several offices and requires a view to filter between these locations for ...
Created 25 Apr 08:58 by Guest
vFire v9 / Admin
0
Reviewed by Alemba Product Manager
1
Vote
Manage Objects
Need to be able to list, upload, download, remove objects on calls, requests, and tasks.
Created 12 Jan 00:36 by Tony
ASM10 / API - Alemba
0
Reviewed by Alemba Product Manager
2
Vote
Saved Search option for Knowledge Bank searches
We have noticed that the Saved Search option is not available under the Knowledge Search screen, this would be useful for repeatable knowledge searches for Problem Management to use for their reviews and for sharing searches to new Service Desk me...
Created 16 Apr 13:54 by Guest
vFire v9 / Knowledge Base
0
Reviewed by Alemba Product Manager
3
Vote
We would like hours definitions and public holidays definitions unique to each partition in a system.
This will enable us to partition based on country. Each country has different holidays, and if you partition by country with the correct calendar, sla's are not skewed when an employee observes a holiday that is not on the master calendar.
Created 20 Jul 15:21 by Guest
vFire v9 / Partitioning
0
Reviewed by Alemba Product Manager
3
Vote
Ability to be able to configure in admin Message Subjects Read for Updates
The ability to be able to adjust the wording used to process email updates should be added to the system admin and taken off the server file (xml) so that customers can easily configure their email subjects without having to change the xml file. ...
Created 20 Jul 10:35 by Chris Ware
vFire v9 / Email
0
Reviewed by Alemba Product Manager
3
Vote
Add Ability to Eliminate Toolbar Buttons in Screen Designer
We are not satisfied with the functionality of the Copy function on the toolbar and would like the ability in screen designer to remove this button.
Created 13 Jul 14:09 by Guest
vFire v9 / Designer
0
Awaiting Release Assignment
2
Vote
Major Incident updates replicated on linked Bulletin
When you clone a MI ticket to the bulletin board, we would like any new updates on the MI ticket to be replicated as an update on the bulletin it is linked to. This would help keep everyone up to date without having to manually update both the tic...
Created 11 Apr 09:20 by Guest
vFire v9 / Bulletin Board
0
Reviewed by Alemba Product Manager
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