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Link Call Types and Services, to Individual Config Items
To be able to limit the Call Types and Services based on the Config Item or Config Item Type selected, and this would then potentially minimise the amount of incorrect data logged by the Service Desk. In this way when a call is logged for a specif...1 Reviewed by Alemba Product Manager
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Provide ability to import user/analyst pictures
Several customer have their user's pictures in AD - it would be brilliant if we could import them from AD using the integration platform. It would also be beneficial if they could be pulled from a folder based on matching picture file name to user...0 Reviewed by Alemba Product Manager
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Set an end date for a scheduled item
I have a request I want to schedule to run every Friday. However there are certain weeks where the Friday won't work, and it has to be moved to a Thursday. So I'd like to set a scheduled request to run every Friday until the week before it needs t...0 Reviewed by Alemba Product Manager
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Add Service Order On/Off functionality
Add the ability to define whether a Service Order is raised/shown. This could be done in a couple of ways to assist customers. Overall Setting to toggle Service Orders on or off Secondary setting to only show if 2 or more calls/requests are chose...2 Reviewed by Alemba Product Manager
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Allow Survey to All Groups, All Organisations
Currently every time we add a queue or an organisation we need to manually update the survey settings and add that item. Given that we add to these regularly it would be helpful to have an option to just send without filtering on Group or Organisa...0 Reviewed by Alemba Product Manager
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Total of results to be displayed on search results in portal
When running a search against calls/requests/ci's through the self service portal it would be helpful to have the total of returned results appear above the search results. So if there are 50 calls returned from a search a total should appear at t...0 Reviewed by Alemba Product Manager
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Ability to link a knowledge Article to a bulletin notice
Rather than reference instructions in the text of a vFire Bulletin, I think it'd be great to be able to link Knowledge Articles into a Bulletin as Calls, Requests and Tasks currently can be. Even better would be the ability link multiple, so that ...1 Reviewed by Alemba Product Manager
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Change the label on Open Call button in emails...email_include_mmaurl
We would like to be able to change the label on the Open Call button in emails...email_include_mmaurl...to Review Call because we think our users might think "Open Call" means open a new call.0 Reviewed by Alemba Product Manager
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Have the ability to create a system-wide default workflow group for requests.
When a workflow administrator works on a workflow template, they are saved as the request owner/manager. When the workflow is logged, tasks are created as the responsibility of the request owner's default workflow group. This can be confusing for ...0 Reviewed by Alemba Product Manager
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Initial Receiving team
Can a reportable field be added that shows which IPK or Workflow group received the call/request intially before reassigning0 Reviewed by Alemba Product Manager