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Provide ability to import user/analyst pictures
Several customer have their user's pictures in AD - it would be brilliant if we could import them from AD using the integration platform. It would also be beneficial if they could be pulled from a folder based on matching picture file name to user...0 Reviewed by Alemba Product Manager
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Initial Receiving team
Can a reportable field be added that shows which IPK or Workflow group received the call/request intially before reassigning0 Reviewed by Alemba Product Manager
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Add Service Order On/Off functionality
Add the ability to define whether a Service Order is raised/shown. This could be done in a couple of ways to assist customers. Overall Setting to toggle Service Orders on or off Secondary setting to only show if 2 or more calls/requests are chose...2 Reviewed by Alemba Product Manager
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Expand the text search options to search all fields on the Call/Request/Task
In v10 the searches only search the call/Request description. Calls or requests where it could be for someone other than the requester have custom fields for that persons name but the analysts will have no way of knowing what fields I have used on...
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Reviewed by Alemba Product Manager
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Move customer action buttons on the portal to the top
If a customer or analyst puts a large comment or image on a call or request this can push the Add Note, Search, Add Attachment and Close buttons off of the screen and you can't get to them. The option to have these at the top would fix this.0 Reviewed by Alemba Product Manager
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Total of results to be displayed on search results in portal
When running a search against calls/requests/ci's through the self service portal it would be helpful to have the total of returned results appear above the search results. So if there are 50 calls returned from a search a total should appear at t...0 Reviewed by Alemba Product Manager
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Ability to link a knowledge Article to a bulletin notice
Rather than reference instructions in the text of a vFire Bulletin, I think it'd be great to be able to link Knowledge Articles into a Bulletin as Calls, Requests and Tasks currently can be. Even better would be the ability link multiple, so that ...1 Reviewed by Alemba Product Manager
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Change the label on Open Call button in emails...email_include_mmaurl
We would like to be able to change the label on the Open Call button in emails...email_include_mmaurl...to Review Call because we think our users might think "Open Call" means open a new call.0 Reviewed by Alemba Product Manager
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Have the ability to create a system-wide default workflow group for requests.
When a workflow administrator works on a workflow template, they are saved as the request owner/manager. When the workflow is logged, tasks are created as the responsibility of the request owner's default workflow group. This can be confusing for ...0 Reviewed by Alemba Product Manager
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Have an SSP widget with with combined IPK tickets awaiting your action and task user approvals in one
Currently you need 2 widgets one for IPK tickets awaiting your action and one for user approvals assigned to that portal user. Would be good if you could have a combined one like we do requests/tasks.0 Reviewed by Alemba Product Manager