Ability to link a knowledge Article to a bulletin notice

Rather than reference instructions in the text of a vFire Bulletin, I think it'd be great to be able to link Knowledge Articles into a Bulletin as Calls, Requests and Tasks currently can be. Even better would be the ability link multiple, so that App Info articles can be linked along with their specific instruction (if desired), which will give the bulletin the ability to relay more context without relying more text in the body/description.

  • David Cutcheon
  • May 15 2017
  • Reviewed by Alemba Product Manager
vFire v9 / Bulletin Board
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  • Admin
    Dave Ball commented
    May 15, 2017 14:15

    As a workaround for the Self Service Portal have you tried embeding a URL into the Bulletin Board body to the Knowledge Article using:

    http://<server_name>/<virtual_directory>/Core.aspx?Lite&TemplateName=LiteKnowledgeSearchResults&BTN_SELECT<ref>=View


    where Ref is the ref number of the article. Its not ideal and does not work in Core.

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