Add Service Order On/Off functionality

Add the ability to define whether a Service Order is raised/shown.  This could be done in a couple of ways to assist customers.

  1. Overall Setting to toggle Service Orders on or off
  2. Secondary setting to only show if 2 or more calls/requests are chosen
  3. By Service Action Option.  (maybe for calls only?)

The reason for this could be to turn off service order numbers being shown to a customer when logging an incident via the service catalogue as although they have raised it against the SA they may not feel they have 'ordered' something.  Having 2 separate numbers adds confusion to the customer when logging which may not be necessary.

  • Chris Ware
  • May 30 2017
  • Reviewed by Alemba Product Manager
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  • Gianluca Terragno commented
    January 10, 2018 14:44

    I agree with Chris. Being able to turn off service order could be useful and reduce confusion

  • Chris Ware commented
    May 30, 2017 14:11

    Also see https://alemba.ideas.aha.io/ideas/CORE-I-574