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Next and Previous buttons in Request Search Function
When viewing a Call record opened for review in a Call Search list, there are two icons which allow the user to move to the Next or Previous record. This functionality would be useful to me as Change Analyst in the Request Search List rather than ...0 Reviewed by Alemba Product Manager
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European calendar
Could we have a European calendar on ASM? Only the US calendar is available on ASM 10.3.3 while on vFire we had the option to start the week on Monday :)0 Reviewed by Alemba Product Manager
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KB Article Type to use same type tier control as IPK (v10.3.3 onwards)
Setting an article type (profile) that has tier is not intuitive. Actually it is not easy to set it at all as you have to click on the actual arrow to get to the next tier of entry types to appear, which does not feel intuitive.0 Reviewed by Alemba Product Manager
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Refresh Searches with a Keyboard Shortcut
When doing a search (CMDB, Request, Call, etc.) there should be the ability to refresh the page using a keyboard shortcut (something like F5 does on most browsers).0 Reviewed by Alemba Product Manager
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Option to select shortened version in TYPE field
Since upgrading to vFire 9.10.3 I have noticed a change in the way a CMDB Hardware asset record - 'TYPE' field has changed to display the full path, so for example Configuration Item / Peripheral/ External Disk Drive is now shown, when pre-upgrade...0 Reviewed by Alemba Product Manager
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If a status has stop clock assigned, the analyst is not prompted for a reason
Only if an analyst manually suspends a call, is the analyst prompted for a reason. There is an existing idea - CORE-I-675 which could incorporate this added feature.0 Reviewed by Alemba Product Manager
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Allow bypass of SSO to login to core, nano, portal
When SSO is configured (especially forcloud systems) and is configured to go directly into the product (i.e. there is no login screen shown), it is not possible to access the product without having an SSO account. It is required to be able to bypa...0 Reviewed by Alemba Product Manager
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Better View of Call History for Users
The call 'history' in SSP is too cluttered - users want to see the latest update to calls but the content of any responses/updates from analysts is mixed up with call forwarding, SLA application etc. There should be differentiation for the user be...2 Assigned to a Release
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Add Service Catalog to Search Fields Settings
Search Fields Settings provides improved searching capabilities for fields in the portal and in nano. The service catalog search in portal is currently not included as a field that can be configured in Search Fields Settings. Service actions can b...0 Reviewed by Alemba Product Manager
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external command feedback
allow return statuses for external command to be defined. This would then allow workflow to traverse a particular path depending on whether the command failed or not. Similar to that for outbound actions but for any external command. The criteria ...