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Link to open KB articles in core rather than just the portal
Would it be possible to create hyperlinks to individual KB articles that will open the article in core, rather than just in the portal as they do now.
Created 18 Dec 21:39 by Stuart Bresnahan
vFire v9 / Knowledge Base
0
Reviewed by Alemba Product Manager
1
Vote
Log a Request - full list page - allow page to be in columns
Version 10.6.7, the Full Request List page with the list of requests on the left looks great but leaves a lot of white space on the right. It would be great if you could have the option to set this page to two columns so more requests can be seen ...
Created 25 Apr 14:54 by Guest
ASM10 / Self Service Portal
0
Reviewed by Alemba Product Manager
2
Vote
Ability to search for requests that have attachments
We would like to be ableto search specific workflow requests that have objects attached. It doesn't appear to be possible in the current versions available.
Created 09 Nov 13:09 by Guest
ASM10 / Search
0
Reviewed by Alemba Product Manager
2
Vote
Stop Emails being sent on automated tasks when change is made
We would like to stop emails being sent to the manager or owner of a task when there is an update to an automated task. We have an External supplier task that is used for our Jira connector, it currently notifying both the manager and owner when a...
Created 07 Nov 22:51 by Katrina Ball
ASM10 / Core
0
Reviewed by Alemba Product Manager
1
Vote
In Nano prompt analyst to enter a reason when suspending a call
Currently in ASM Core you can enable an option to prompt an analyst to enter a reason when suspending a call, we would like to see the same functionality applied to Nano.
Created 18 Apr 11:17 by Ruairi Byrne
ASM10 / Nano
0
Reviewed by Alemba Product Manager
2
Vote
System Time Out variable needs to be expanded beyond one time
Currently - every session is subject to the same timeout value. We would like to request that there be three separate values - one for analysts using Core or Nano, one for customers using the Self-Service Portal and one for API sessions. The three...
Created 26 Oct 19:03 by Jim Weaver
ASM10 / Sessions
0
Reviewed by Alemba Product Manager
2
Vote
Seach screen shows some indication that it is "working"
Often times when an analyst clicks the search button (when searching for calls or requests or...) nothing visibly happens. It makes them question if the button was really pushed - so they push it again. And again. It would be nice if the button de...
Created 26 Oct 18:29 by Jim Weaver
ASM10 / Search
0
Reviewed by Alemba Product Manager
3
Vote
Mandatory field on one liner when closing a call
As this goes out to a user on an email, it would force the analyst to complete it, otherwise they could leave it blank and the user has know idea of the details of the fix.
Created 21 Apr 15:57 by Guest
ASM10
0
Reviewed by Alemba Product Manager
2
Vote
User Spoofing of Updates
We use user spoofing in SOAP to give the proper people 'credit' for call and task updates via our in-house ( automated back-end ) applications. Moving to REST and AD integration, this ability will be lost for those processes. ( both analyst and en...
Created 14 Oct 11:14 by Tony
ASM10 / API - Alemba
0
Reviewed by Alemba Product Manager
2
Vote
Static tick boxes on searches
It would be useful to be able to control the visibility of tick boxes that appear at the top of the search criteria windows within the various searches within the system. Although there is the ability to collapse the entire section, some of the ti...
Created 08 Oct 12:57 by Guest
ASM10 / Search
0
Reviewed by Alemba Product Manager
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