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Notes added to a request to be visible in the tasks of that request.
When a user adds a note to a request, we would like the note to be visible directly from the task history. At the moment the analyst would need to go in to the request to look at the notes.3 Reviewed by Alemba Product Manager
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Allow for reporting on Portal language
Simon Prew - 86258 Is it possible to obtain statistcs for the number of portal users who have used the multi language option to change their prefereed language Not currently possible due to the configuration being stored in Cookie Data0 Reviewed by Alemba Product Manager
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Support native HTML in Self Service Pages option Menu
Customers would like the ability to be able to add html points via the designer for Self Service Pages. For instance to add a tel tag for direct telephone call to the service desk and for this to be able to be added to the my options section. At p...0 Reviewed by Alemba Product Manager
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Desktop Extension to show notifications from Windows Taskbar
ASM currently relies on email to notify analysts of ticket events e.g. forwarded, updated, note added, closed etc. This generates a lot of email traffic, especially for large organisations and it's been proven not to be very effective e.g. people ...1 Reviewed by Alemba Product Manager
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Add the ability to send messages to multiple recipients when cases are resolved or closed.
When we receive a case from another help desk system, the incoming email address of that system is captured as the "user". This is changed manually (or via email bonding) to the real submitter of the case, which is modified in the user field. This...1 Assigned to a Release
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Self-Service Portal Service Catalog - Favorites Page
Provide the customer with the ability to mark specific service tiles as Favorites - and have them appear on their favorites page (similar to how promoted items appear on the Service Catalog landing page). This would be very helpful for organizatio...2 Awaiting Release Assignment
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Ability to remove notes incorrectly added to a call.
Occasionally we have analysts adding notes to calls different to what was intended. This can cause confusion for analysts searching for resolutions to existing problems or investigating call histories. We would like the ability to remove these ent...0 Awaiting Release Assignment
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Self-Service Portal - Admin option to be able to see portal as specific user sees it
Often I need to troubleshoot an issue for a customer. It would be helpful to be able to see the portal as they see it - to see the same counts in the My Counts section, and to see only the service actions that they have the rights to see. Just lik...0 Reviewed by Alemba Product Manager
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Ability to restrict CMDB item types (Request Types)
We have service actions e.g. Account and User Permissions and use CMDB item types for our requests associated to this service. Currently you can only restrict access at the service action level but we want to restrict the ability to see at the req...0 Reviewed by Alemba Product Manager
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Allow Analyst to Initiate a Teams Chat from within an Incident/Request
Can we have a feature that allows an analyst to initiate a teams chat from within the incident/request and all the chat details added to the call history? This would be a really useful feature.0 Reviewed by Alemba Product Manager