Allow Analyst to Initiate a Teams Chat from

Allow Analyst to Initiate a Teams Chat from within an Incident/Request

Can we have a feature that allows an analyst to initiate a teams chat from within the incident/request and all the chat details added to the call history? This would be a really useful feature.

Guest
Nov 19 2021
Reviewed by Alemba Product Manager

ASM10 / IPK

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Allow Analyst to Initiate a Teams Chat from within an Incident/Request

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