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Quick Forms - Add Rich Text
Can we add the ability to use rich text to the quick form questions so we can format the text of the questions and to allow links to internal intranet pages. This would greatly enhance the quick form functionality0 Reviewed by Alemba Product Manager
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Ability to update incident fields in Quick Solutions
When creating quick solutions it currently isn't possible to set values on some fields that appear on the incident form, for example service action. Due to the design of our implementation it would be beneficial that any fields that appear on the ...0 Reviewed by Alemba Product Manager
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Partitioning Existing Data
At present if a pre existing vfire system exists that requires partitioning due to new business areas being onboarded. There is no capability within the tool to move data that was previously unpartitioned to the required partition. Scenario: Cus...0 Reviewed by Alemba Product Manager
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Add ability to reorganize saved searches
Currently vFire Core is missing the ability to sort or organize any saved searches in the list. There are workarounds but none are ideal. The ability to move saved searches around in the drop down list would be a great feature.0 Reviewed by Alemba Product Manager
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SLA Target Time not available as field to import through designer
The SLA Target time would be useful to pull through on Call Review screens created within the designer -
Auto-CC Analyst
When adding a note or sending an email in the Task, please auto-cc the analyst who added the note or who sent the email so that when the recipient replies back, the analyst will receive that email replies.0 Reviewed by Alemba Product Manager
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Save button on workflow screen needs to save request too
I've seen multiple individuals go to the trouble of creating a request, building the workflow and flushing out each of the tasks - carefully clicking save at the top of the workflow screen throughout the process - only to lose everything they have...
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Reviewed by Alemba Product Manager
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Allow saved searches for contracts
We can currently use saved searches for Calls, requests, tasks and CMDB items. Can saved searches be extended to other entities such as contract search?0 Reviewed by Alemba Product Manager
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Customer Survey - Closed vs Open-Resolved
We would like the option to survey only calls that are Closed (not Open-Resolved). Surveying Open-Resolved calls introduces an issue of surveying calls that are not yet tested and verified with the user resulting in negative survey results and com...0 Reviewed by Alemba Product Manager
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Allow worflow to run a report
This is required so that business process automation can create outputs to other systems (e.g. csv files, etc) We should also have a report type of csv as well as excel.0 Awaiting Release Assignment