-
Would like Stakeholders to be attached to KB articles. Need to distribute change notifications to others besides contributors
Lots of people involved with KB articles and no way to notify them2 Awaiting Release Assignment
-
Ability to update incident fields in Quick Solutions
When creating quick solutions it currently isn't possible to set values on some fields that appear on the incident form, for example service action. Due to the design of our implementation it would be beneficial that any fields that appear on the ...0 Reviewed by Alemba Product Manager
-
Partitioning Existing Data
At present if a pre existing vfire system exists that requires partitioning due to new business areas being onboarded. There is no capability within the tool to move data that was previously unpartitioned to the required partition. Scenario: Cus...0 Reviewed by Alemba Product Manager
-
Add ability to reorganize saved searches
Currently vFire Core is missing the ability to sort or organize any saved searches in the list. There are workarounds but none are ideal. The ability to move saved searches around in the drop down list would be a great feature.0 Reviewed by Alemba Product Manager
-
SLA Target Time not available as field to import through designer
The SLA Target time would be useful to pull through on Call Review screens created within the designer -
Auto-CC Analyst
When adding a note or sending an email in the Task, please auto-cc the analyst who added the note or who sent the email so that when the recipient replies back, the analyst will receive that email replies.0 Reviewed by Alemba Product Manager
-
Save button on workflow screen needs to save request too
I've seen multiple individuals go to the trouble of creating a request, building the workflow and flushing out each of the tasks - carefully clicking save at the top of the workflow screen throughout the process - only to lose everything they have...
0
Reviewed by Alemba Product Manager
-
Allow saved searches for contracts
We can currently use saved searches for Calls, requests, tasks and CMDB items. Can saved searches be extended to other entities such as contract search?0 Reviewed by Alemba Product Manager
-
add last action as a column
add column that allows you to see the last action on a ticket when searching calls0 Reviewed by Alemba Product Manager
-
Display a warning when deleting a KB that references another KB in the contents
This'd be useful when clearing down old/legacy KBs because if it references another KB in it's contents, then we can review the referenced KB and ensure all information is relevant across the board.0 Reviewed by Alemba Product Manager