-
Bulk select items in a Multi Select field
It will make selecting multiple items in a Multi select field much easier as then we could search via a wildcard and then hold down ctrl and select each one we want to add instead of having to search over and over to select the items we need0 Reviewed by Alemba Product Manager
-
Date Validation
Have a request to be able to validate date values. e.g. Request a new User, if we have a start date field. I want to be able to set the date value as a valid date. for example, it might be a lead time of 2 weeks, so only dates from 2 weeks time ar...0 Reviewed by Alemba Product Manager
-
Self-Service Portal Bulletin Board Configuration Options
It would be nice if we had some configuration possibilities for the Self-Service Portal Bulletin Board section: (1) I'd like to be able to change the background image. The current image may clash with my color theme. (2) From initial testing in 10...2 Reviewed by Alemba Product Manager
-
Call auto close - smaller times
Hi vFire has a feature in IPK workflow to auto close calls but the shortest option is 1 Day. Can you add a drop down for hours...? 1 Day will breach 3 of our SLAs so we cant make use of this feature. Thanks Paul0 Reviewed by Alemba Product Manager
-
Indicator Management
There is a bug where indicators will stay active on tickets. This was noticed when a user raised a ticket via the self service portal. Having the option to edit or turn this off would be useful for workflow management.0 Reviewed by Alemba Product Manager
-
Keep workflows running without stalling in edit mode
Background When IT staff log a request directly in the tool, I have noticed that it will often stall when submitted or saved and the request is kept open. Sometimes it will stall and sometimes it will progress depending seemingly on the type of ta...0 Reviewed by Alemba Product Manager
-
Bulk Update Self Service Portal Field
Currently unable to update the 'self service portal' tick box for cmdb items in bulk. Can it be enabled to be included within cmdb import templates or the bulk change facility. Thanks, Peter.1 Reviewed by Alemba Product Manager
-
Auto-CC Analyst
When adding a note or sending an email in the Task, please auto-cc the analyst who added the note or who sent the email so that when the recipient replies back, the analyst will receive that email replies.0 Reviewed by Alemba Product Manager
-
Allow self service display category to specify partition
This would allow for only the related self service display category's to be displayed based on the partition the customer is logged into. This would be more user friendly and speed up searching for the item they are looking for.0 Reviewed by Alemba Product Manager
-
Customisable portal screen
I am aware we are on an older version of the product available (9.6) but I think it would be beneficial to have the capability to update portal request screens after submission. e.g. The review screen after submission - includes Template, priority...6 Awaiting Release Assignment