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Allow BCC emails to not need a To: recipient
We try to send by default a mail to a group only as BBC, but the system is not allowing that. Basically we need to send out an e-mail to multiple users but those users are not allowed to see the bulk mail addresses.1 Reviewed by Alemba Product Manager
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Unable to open multiple tabs for calls outstanding in 10.5
Before we could open multiple calls Oustanding tabs before the upgrade to 10.5 Please advise if it's possible to reimplement this as a feature as we were regularly using multiple tabs in the old system. -
Add the ability to save an email as a draft inside a Task
The option to save an email as a draft to send later is not available for tasks -
Custom CSS File
I would like the option to upload a custom CSS file that is applied when rendering pages within ASM. This would allow for customisation of all aspects of the system where there isn't a built-in way of doing so. A custom bypass variable could be a...0 Reviewed by Alemba Product Manager
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Allow Emailing of Child Calls from the parent call
Currently you need to go through each attached call and add the user as a stakeholder to the parent call in order to email them. Also if you email them in this way, they can see each other's email addresses and there is no option to BCC them inste... -
Adjustable row height to see more description text in Call/Request Search & Workload Views
This used to be a feature in VSM 9.1, unclear when it was removed. We'd like to be able to adjust the row height in the Call/Request search views as well as the Calls Outstanding and Workload views. This allows users to view more than one row of t...0 Reviewed by Alemba Product Manager
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Additional features on Email Object
We would like to be able to view the details of who emails have been sent to for auditing purposes via the HTM file that is attached to a call. it would be good to be able to see who sent the email; who's copied in on it, the subject of the email ...0 Reviewed by Alemba Product Manager
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Portal Accessbility Features
After a portal review, it has been raised that there are some elements of the portal screen that are not as inclusive and accessible as they need to be. We are only able to remove capital letters from specific areas of the portal screen. For examp...0 Reviewed by Alemba Product Manager
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Ability to add more than one Subscriber Group to a Resource Type User Import
Currently we can only add one subscriber group to an import, so have to create multiple imports. -
ASM Knowledge administration should allow you to display the same fields in the results that are in your search criteria.
I can search in the Knowledge Administration search by "Created By". But I can't display this field in the search results. In my opinion, I should be able to add any field to the search results that I use in the criteria for searching.0 Reviewed by Alemba Product Manager