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The Type tier fields in Portal are not user friendly.
The Type tier fields in Portal are not user friendly. They should be consistent with the type tiers in Core.0 Awaiting Release Assignment
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Be able to search CI Audit history
Add a way of searching the CMDB Item Audit history from within vFire. I’m often asked to try and find a CI that used to belong to someone. Currently I have to use a SQL query directly on the SQL DB to search the Audit logs “Previous Value” of the ...0 Awaiting Release Assignment
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Ability to view CMDB Parent/Child in search results
Add the ability to see CMDB parent and child items in "Parent CIs" and "Child CIs" columns in CMDB search results. Since there may be many items linked, the list should be comma separated.0 Awaiting Release Assignment
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E-mail contributors on article expiry/deletion
While vFire already allows a contributor to be notified if an article is flagged for review, it would also be handy to have a feature which allows for contributors/teams to be notified if an article has been deleted or expired (either automaticall...0 Reviewed by Alemba Product Manager
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Knowledge Filtering in Portal
Have the ability to filter a knowledge article by their 'organisation' for customers using the Portal, so that Knowledge Searches will only return results that are applicable to them. E.g. A portfolio with 3 agencies, Agency X, Y and Z (all in v... -
Knowledge Weight Rating
If an article receives Feedback as being Incomplete or Inaccurate, it receives a rating weight of 2 or 1 respectively. Once the article is reviewed and corrected, there should be the ability to manually reset the weighting (e.g. reset to 3 = Adequ...2 Reviewed by Alemba Product Manager
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First Call Breach on the workflow side
Hi there, We noticed when setting up the IPK thresholds that it has "Resolve Breach", "Response Breach" and "First Call Breach". Unfortunately when setting up the workflow thresholds only "Resolve Breach" is available. Please note that we are doi...0 Reviewed by Alemba Product Manager
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Default Email Address Option
Enable the ability to have response emails sent from the analysts default group email address. e.g. If an IPK or Request group have an email address specified, this address could be used when responding to a customer rather than the email address ...0 Reviewed by Alemba Product Manager
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Provide ability to be able to configure Service Search Screen in Designer without customisation
Currently in vFire self service end users would not necessarily know what is the best option to choose when presented with the Service Search Screen, nor would they be aware of the service ref. If this search screen is configurable in Designer, th...1 Awaiting Release Assignment
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Date/Time selection defering a Call
When you defer a Call you can select a Time in the past. Defering a call should only allow selection of a time in the future.0 Reviewed by Alemba Product Manager