Hi there,

We noticed when setting up the IPK thresholds that it has "Resolve Breach", "Response Breach" and "First Call Breach".

Unfortunately when setting up the workflow thresholds only "Resolve Breach" is available.

Please note that we are doing all of our Service Requests on the Workflow side so First call breach is very relevant here.

IPK Thresholds.PNG

Workflow Thresh...

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