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Customer Approvals to a variable person
This is an issue in VSM. If you set a Customer Approval to a variable person (e.g. the customer’s manager) but the customer record does not have a manager filled out, the approval is assigned to the customer. This is confusing people when they rai...1 Reviewed by Alemba Product Manager
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Send different surveys to international customers
It appears that surveys are sent based off of an officer's default queue for incidents, but we are going to begin servicing international customers and will need different surveys sent to the international customers than what is sent to the US cus...2 Reviewed by Alemba Product Manager
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Add the submit date to relevant request views
VSM 9.1.8 Feature Request for adding the submit date to relevant request views. Feature Request: Add the field CR_REQUEST.SUBMIT_DATE to the views RV_REQUEST, RV_REQUEST_WITH_TASK, and RV_REQUEST_WITH_CMDB. Purpose: Currently the out-of-box reques... -
Request date/time fields
In a request field date 1 is set to just show date, but when it is brought into the messaging it shows date and time. Is there a way to show just date? -
Extend the number of search fields for calls/requests & Ci's
If your security role allows you to view organisation or all calls / requests / CI's then allow for additional search fields to be displayed to search on logged by User and CI User0 Reviewed by Alemba Product Manager
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Add a description field to the Internal Forward screen
Can a description field be added to the Internal Forward screen. I've attached screenshots so you'll see on the Bulk Forward screen that it has a description field, could this be added to the Internal Forward screen, this would make the workflow o...2 Reviewed by Alemba Product Manager
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Stop the request SLA from within a task screen
Some customers are having an issue where they are breaching many service request SLAs because their users are unavailable due holidays, etc. and there is no easy way to stop the Request SLA clock from the task screen. This can't be done using an S...0 Reviewed by Alemba Product Manager
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Password reset
Change the password reset process to send a link to the user to reset their vFire stored password rather than emailing them their existing password. Emailing users their existing password is a security risk and would likely be in breach of ISO sta... -
Excel Grid style tool on screen designer
There are cases where information needs capturing within an incident or request that cannot be captured in traditional fields because the list of items is potentially endless. It would be useful to have a control that can be added onto any scree... -
Bomgar Connector
We would like to have Chat sessions from Bomgar integrate with vFire Core.2 Reviewed by Alemba Product Manager