This is an issue in VSM. If you set a Customer Approval to a variable person (e.g. the customer’s manager) but the customer record does not have a manager filled out, the approval is assigned to the customer. This is confusing people when they raise a request and are asked to approve it themselves. They understand that this is a data issue but I see this happen at a lot of customer sites. Can we have an option in admin to say “if not customer is found for a customer approval task, assign to xxxxxx” where we could assign it to an account which is in the Service Desk group so that they Service Desk can re-assign?