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Chat login prompt
I keep forgetting to set myself as available for chat in the mornings. Discussed this idea with Sally and we think that a login prompt for chat officers might be the best way to tackle this. "You are flagged as a Chat Officer, would you like to ma...0 Reviewed by Alemba Product Manager
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Email Header & Footer - set on a per partition basis
Set a per partition Email Header/Footer. Currently it's "Global" so affects all partitions, and this is no good if we have HR/IT/Facilities etc, as they all end up with the same email headers/footers. The only alternative we have at the moment is ...2 Reviewed by Alemba Product Manager
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Updating workflow templates in bulk for service action screens
Currently, when updating workflow templates if there are more than 1 service action screens using the same workflow template version and we want to update it in bulk as in more than 20 service action screens in one go we do not have this feature. ...0 Reviewed by Alemba Product Manager
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View Request History from a Task
It would great if there was a way to view the Request history from the task. Having to display the request ends up with analysts opening multiple screens and taking action by mistake.0 Reviewed by Alemba Product Manager
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Multiple Calls/Requests/Tasks Outstanding tabs
Prior to 10.6.7, we could have multiple Calls/Requests/Tasks Outstanding tabs. This allowed Analysts to have, for example, a tab relevant to My Calls, and a tab for "My Groups Calls", etc. The workaround is to use the "My Workload" view (to get on...0 Reviewed by Alemba Product Manager
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Ability to dynamically filter CI's based on the service type selected
It would be very useful to be able to filter CI's based on service to reduce the list of CI's that get presented.0 Reviewed by Alemba Product Manager
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You should be able to set the font and size globally
Standard font size seems defaulted to pt8 which seems far to small, even if you do have good eyes! This seems the same in both in vFire and the portal, notiably when viewing news desk (double click on news desk and items opens but in pt8. It would...3 Reviewed by Alemba Product Manager
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Include Stakeholders in Integration
Add the ability to import stakeholders into the database for CI's etc to enable bulk updates2 Reviewed by Alemba Product Manager
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More time and date functions in searches
The ability to search today minus 7 days or search current month or yesterdays calls etc without having to change the date fields. This would be great for saved searches. eg a search that shows all calls closed last week without fiddling with the ...0 Reviewed by Alemba Product Manager
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Add Forwarded Count Field to the Task and Request screenset
The IPK screenset has a Forward Count field. Tasks sometimes get misrouted and forwarded to the wrong group. It would be great if we could get that information to create a report, and that information will develop a training opportunity.0 Reviewed by Alemba Product Manager