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Person Templates overwrite the mapped IPK/WF Groups
When applied through Integration the Person Imports will overwrite Analysts Group Membership to be blank if not mapped as part of the Template.
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Reviewed by Alemba Product Manager
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Unable to see more than 3 states when deferring a task.
make some windows lareger such as reason codes, defer boxes and conditional rule windows -Can we have it so we can see more Statuses, its incredibly annoying having to sift through a small box. Or at least have these screens in the designer so we ...0 Reviewed by Alemba Product Manager
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Edit fields after closure
It would be useful to be able to define fields that are editable after closure such as priority, type, reason, etc. to fix them for reporting purposes without having to re-open the calls/requests.0 Reviewed by Alemba Product Manager
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To be able to back date a search to see how many calls were open on a specific date.
as reports cannot be automated to run in ASM, being able to go back to a point in time would ease time constraints on creating reports.0 Reviewed by Alemba Product Manager
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Dynamic KB searches as you type
If you type text on the KB search it becomes a dynamic search as you type (like suggested knowledge)0 Reviewed by Alemba Product Manager
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Ability to filter/limit closure reason when users close from portal
TNA (Jamie Brown) has requested if we can add the ability to limit/filter the reasons available and set a default for closure reason when selected from the call portal close screen. They have about 20 reason codes most of which are not relevant to...0 Reviewed by Alemba Product Manager
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ability to change open call button
on the emails that generate to users when they have logged a call there is a 'open call' button. Would it be possible to easily amend the label on this button, size and colour? This would allow us to make the button more discoverable to users, or ...2 Reviewed by Alemba Product Manager
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Ability to edit the bulk closure screen and other forms not editable
Currently when bulk closing tickets we are missing key information like our type tier structure and subject which supports our reporting metrics. Not being able to edit and add these fields means any bulk closed tickets are not adopting this infor...0 Reviewed by Alemba Product Manager
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Forward Schedule of Change on Self Service Portal
The new self service portal doesn't have the same level of functionality as the Silverlight portal in terms of the forward schedule of change. The previous FSC had an admin option for the change manager to define which changes appeared on the port...2 Awaiting Release Assignment
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Add the ability to add reminders to requests without having to take action.
Currently you have to take action on the request, add the reminder and then reassign to the original owner. This would allow Managers/Service Managers to keep track of important Requests without interrupting the Analyst who is actively working the...0 Reviewed by Alemba Product Manager