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Searching for a task under customers name
When doing a call search for task, you cannot currently enter the customers name to search under. It would be useful to have this functionality.0 Awaiting Release Assignment
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Quick Solutions to trigger based on Service not Type
With the reduction in usage of multi type tiers for incident management and a service centric approach the use of quick solutions is limited. if allowing these to be triggered by a service customers would be able to make more use of this functiona...0 Reviewed by Alemba Product Manager
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Email Notifications from IPK Streams
Currently when email is enabled on IPK groups it will send an email to all members of the IPK when a call is assigned & updated (All or nothing) It would be good to have an option to select which notifications the IPK group members get. We wou...0 Reviewed by Alemba Product Manager
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Allow Analysts to pick up multiple chats
Allow Analysts to pick up multiple chats. Currently Analysts can only action one at a time.0 Reviewed by Alemba Product Manager
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Automatically Import Public Holidays
Every year we have to set list of public holidays in the vFire admin menu. Occassionallyl we forget to do it, which then impacts SLA. It would be useful if you could pick a country from the admin console and the public holidays for that county wer...1 Reviewed by Alemba Product Manager
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Enhanced rules management
Dynamic forms are awesome and we're starting to do some complex things. I have a few suggestions about ways you could make rules easier to work with: 1. Allow us to clone rules within a screen. Often you will have several rules that are all quite ...0 Reviewed by Alemba Product Manager
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Change Portal Display Categories so they are specific to the portal system
One of the benefits of vFire is you can have as many license free portals as you want. However, they all share the same Portal Display Categories. The system should treat these exactly like My Options and allow you to create one that you share bet...0 Reviewed by Alemba Product Manager
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Bulletin Hit Counter (Demand Tracking)
It'd be great if we could track the internal and customer portal views of any bulletin that's posted to the Bulletin board, to guage it's effectiveness in spreading information and potentially deflecting calls for support. I haven't been able to f...0 Reviewed by Alemba Product Manager
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Allow labels on menu icons in Core
The new left hand Core main menu in 10.5 and later is an improvement, however the icons are very small and it is not obvious what each one does. It is possible to mouse over to see the label as a tooltip but this is an annoying extra action. Can i... -
Allow bulk action/review on workload screen
We cannot bulk review or action from workload screen by selecting multiple items and choosing action or review. It works for call outstanding and search