Could this be pushed a bit? There now set as Reviewed by Product Manager, but no comments as to what the review outcome was?

As an Organisation we'd like to push out Chat, but it is slightly awkward that you can only deal with one at once - when we might only have 1/2 analysts concentrating on Chats.

Perhaps make it configurable as to how many chats an analyst can answer at once? I'd not want ours to be managing more than 2/3 at once for speed.