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Edit fields after closure
It would be useful to be able to define fields that are editable after closure such as priority, type, reason, etc. to fix them for reporting purposes without having to re-open the calls/requests.0 Reviewed by Alemba Product Manager
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Ability to edit the bulk closure screen and other forms not editable
Currently when bulk closing tickets we are missing key information like our type tier structure and subject which supports our reporting metrics. Not being able to edit and add these fields means any bulk closed tickets are not adopting this infor...0 Reviewed by Alemba Product Manager
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Splunk connector
Our organisation is moving towards using Splunk for analysis and monitoring. It would be very great if there was a Splunk connector with which to do things like log calls from events etc.3 Reviewed by Alemba Product Manager
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Add the ability to add reminders to requests without having to take action.
Currently you have to take action on the request, add the reminder and then reassign to the original owner. This would allow Managers/Service Managers to keep track of important Requests without interrupting the Analyst who is actively working the...0 Reviewed by Alemba Product Manager
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Adding downtime/time spent onto tasks
We would like to add the downtime and time spent onto task views so managers/colleagues can see how long a task has been actively worked on vs not. -
Hide Fields using Rules on Message Template
I am wanting to design an email template that goes out to Line Managers when an IT account is created. I want to be able to hide things that aren't relevant on this email. For example a starter may or may not have access to our rent payment syst...0 Reviewed by Alemba Product Manager
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Advance Search options for date fields
When using date fields in the advance search options, you need to select an actual date. It would be helpful if you could put less than today, or today less 5 days. I have an advance search that is used in a daily stand-up meeting each morning tha...1 Awaiting Release Assignment
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Save Window Configuration
Add a link under Menu->Admin to save the current window configuration? Not just the column configuration, but which Searches & Outstanding Views are displayed when logging in? Currently this configuration is only saved when an Analyst logs ...0 Reviewed by Alemba Product Manager
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Add paste as plain text button to Core/Nano Call/Request/Task screens
I have frequently seen where you paste lines from the same box or another box or a word doc and they get pasted in as a table offset from the original, something very odd goes on with the mark-up. Having a paste as plain text button in the UI migh...0 Reviewed by Alemba Product Manager
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Add history sort option to the smaller history tab on the call details screen
Currently the main history sorting functionality doesn't also control the smaller call history tab on the call details screen. Keysource feel it should be consistent and set the order for both or add functionality to sort them independently of eac...0 Reviewed by Alemba Product Manager