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Enabling Task > Current group on Request Notifications
As Request workflows are managed by tasks and the overall request sits with a default group e.g. Service Desk, notifications are being sent to the request group but there is no option to notify the 'Task > Current Group' All updates on the requ...0 Reviewed by Alemba Product Manager
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Allow Request SLA breach times to be determined by targte date or extepected days
SLA for each time period we want to have 1 day 2 days 5 days 10 days Etc The current model for Request SLAs is based on having individual SLAs for different types of Requests, which means you are unable to re-use workflow etc for the same request ...
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Reviewed by Alemba Product Manager
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Long Forms with errors automatically take customers to the error message at the top of the form
When you submit a request via the portal it looks like nothing has happened and the system does not return you to the top where the error message is so you are unaware that there is an issue. There is no generic error message at the bottom of the ...0 Reviewed by Alemba Product Manager
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Linking Multiple CI/Services to calls/requests and tasks
We want to link multiple CI to tasks/requests and Incidents. In the old version I could select multiple CI at once using the shift key, but this is no longer possible in V10.0 Reviewed by Alemba Product Manager
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Automatically change call partition when call is forwarded to an IPK group of a different partition
Automatically change call partition when call is forwarded to an IPK group of a different partition Ideally all IPK groups are registered for automatic conversion if possible so there are no circumstances whereby officers send tickets and the rece...0 Reviewed by Alemba Product Manager
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Improve Saved Search Sharing
Currently saves searches can only be shared with your current IPK/ Workflow group in ASM which limits the ability to share searches out of the box. It also means if someone shares a search the people in their group have no choice but to have it in...0 Reviewed by Alemba Product Manager
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'Send back' an incomplete request submitted via self service
Sometimes when users make a request via the portal they don't complete all of the correct details. Provide the ability for an Analyst to 'Send Back' a request to the customer to fill in more details. A ‘please re-do this form’ if admin determines ...
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Reviewed by Alemba Product Manager
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Workflow designer improvements [4]- comments
I would love to be able to have a comments box that could be added anywhere in the workflow. The comments box would only display in the workflow template. I could leave notes for myself explaining why I did things a certain way – or who had reques...1 Reviewed by Alemba Product Manager
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ability to change open call button
on the emails that generate to users when they have logged a call there is a 'open call' button. Would it be possible to easily amend the label on this button, size and colour? This would allow us to make the button more discoverable to users, or ...2 Reviewed by Alemba Product Manager
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Search custom text area fields
Searching custom text area fields would be useful because our end users would be able to find calls/requests/tasks results within vFire for screensets that may leverage custom text area fields. It would benefit all vFire customers that leverage cu...1 Awaiting Release Assignment