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Automatically change call partition when call is forwarded to an IPK group of a different partition
Automatically change call partition when call is forwarded to an IPK group of a different partition Ideally all IPK groups are registered for automatic conversion if possible so there are no circumstances whereby officers send tickets and the rece...0 Reviewed by Alemba Product Manager
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Dark Mode
It would be nice to have dark mode available for Core (especially) and for the other interfaces as well. I use Dark Mode on just about everything I use on a typical day. It helps reduce the glare0 Reviewed by Alemba Product Manager
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Ability to Search who has taken action on jobs for a specific day, not just last actioned.
We presently have the ability to search for jobs an analyst has last taken action on or if they are the current analyst or logging analyst but do not have the ability to search for any jobs they have touched / taken action on at any point. We wo...0 Reviewed by Alemba Product Manager
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Enabling Task > Current group on Request Notifications
As Request workflows are managed by tasks and the overall request sits with a default group e.g. Service Desk, notifications are being sent to the request group but there is no option to notify the 'Task > Current Group' All updates on the requ...0 Reviewed by Alemba Product Manager
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Increase width of Suggested Knowledge in the ASM_10_Default portal theme
When logging a call in a Self Service Portal that is using the new ASM v10 portal theme, the Suggested Knowledge panel is significantly narrower than what the vFire 9 portal theme was, forcing the user to vertical scroll more to display the full a...
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Reviewed by Alemba Product Manager
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Allow Request SLA breach times to be determined by targte date or extepected days
SLA for each time period we want to have 1 day 2 days 5 days 10 days Etc The current model for Request SLAs is based on having individual SLAs for different types of Requests, which means you are unable to re-use workflow etc for the same request ...
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Reviewed by Alemba Product Manager
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Long Forms with errors automatically take customers to the error message at the top of the form
When you submit a request via the portal it looks like nothing has happened and the system does not return you to the top where the error message is so you are unaware that there is an issue. There is no generic error message at the bottom of the ...0 Reviewed by Alemba Product Manager
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Linking Multiple CI/Services to calls/requests and tasks
We want to link multiple CI to tasks/requests and Incidents. In the old version I could select multiple CI at once using the shift key, but this is no longer possible in V10.0 Reviewed by Alemba Product Manager
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Allow call/requests/task entities to be searched for and returned within a single or multi QD field
Kiran Moore - Pinsent Masons - 86659 Currently it's only possible to search for calls or requests in a Single/Multi QD but not both at the same time. There is no QD available at the moment to search for tasks.
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Reviewed by Alemba Product Manager
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ability to change open call button
on the emails that generate to users when they have logged a call there is a 'open call' button. Would it be possible to easily amend the label on this button, size and colour? This would allow us to make the button more discoverable to users, or ...2 Reviewed by Alemba Product Manager