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KB Article: Cannot click a URL link in the Service Manager Call description field
VMware had a KB article for an issue for "Cannot click a URL link in the Service Manager Call description field" - is this something you guys will be able to fix in a future release?1
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Disable copying of Call Ref
When copying a call it is copying a lot more fields than v8. We need to disable the copying of the Call Ref fied as it is causing confusion on our desk. Is there a SQL query I can modify to remove that field from the list of fields to be copied. I...0
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Notification checkboxes behave differently when forwarding Call or Request/Task.
Notification checkboxes behave differently when forwarding Call or Request/Task. When forwarding a Call, values of checkboxes "Send Email" and "Send Pager" does not depend on the last forward earlier (unselected by default if not mandatory to send...0 Reviewed by Alemba Product Manager
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Rules builder filter by partition
Using rules builder would like either to have this filtered down by partition or have an indicator that shows what partition each value is in. It is very hard to write a rule when there is many of the same. There is lots of testing to make sure it...0 Reviewed by Alemba Product Manager
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Physical Status when forwarding calls internally
. Physical Status when forwarding calls internally I think there is a bug in the call outstanding views in VSM v9.1.6. It looks to be the same in 9.1.9. When a call is forwarded to my officer account, the physical status should be "forwarded to yo...0 Reviewed by Alemba Product Manager
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Error prompt when updating Object size in System Properties.
Error prompt when updating Object size in System Properties. What does this mean that I have to do now? We doubled our attachment size from 2048 to 4096 and the attached message displayed. Thanks,Warning message received, when increasing/decreasin...0
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Is there way to set an expiration date per specific CI ?
Is there way to set an expiration date per specific CI ? (e.g. - Licence) Thanks, Sagit0 Reviewed by Alemba Product Manager
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Person template applied to new customers created via incoming email
Person template applied to new customers created via incoming email Can you please tell me where I can specify what Person template is used when a Customer is created via incoming email – I can’t see a setting for it anywhere! Customer would like ...0 Awaiting Release Assignment
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Add Oracle option to change size of network packets
Request to add to extra setting in Oracle advanced settings to allow customer to change the size of network packets between the application and database server. So just requesting the ability to do this when setting up the oracle connection and so...0
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Warning message when LDAP server throws an error
LDAP server will throw an error if it tries to connect for any reason and fails. It will retry and if it succeeds we should not throw the original error. Maybe just a warning. Throw an error if it fails completely.0 Awaiting Release Assignment