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I am unable to create a new Pager message template
I am unable to create a new Pager message template. I can't find any information in admin guides about that neither. So could you please tell me if this feature is available at all? If yes, could you please tell me how this might be done. Thank yo...0 Reviewed by Alemba Product Manager
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Is it possible to only update calls via email?
Is it possible to only update calls via email? Customer would like to be able to update call by email without enabling the call creation.2 Reviewed by Alemba Product Manager
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Unable to modify self-registration form.
Unable to modify self-registration form. I was expecting this to use a submission form modifiable via designer, but I am unable to see it. So how do I change the self-registration form.2 Reviewed by Alemba Product Manager
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Improve the way VSM handles corrupt or incomplete systems.
ER: Improve the way VSM handles corrupt or incomplete systems. In the server console, if a system is created without a valid database connection configured, that 'incomplete' system will cause issues in the other systems. E.g.: - error in event lo...0 Reviewed by Alemba Product Manager
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Bulk Update error
Bulk update error.'Public_Ind' field cannot be found - We are trying to run bulk updates on the 'Public_Ind' field so that customers can view CMDB items from the portal. However, bulk update cannot find the field to map. I think that this field is...1
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Is there a way to limit delegation to just one workflow process?
We use delegation heavily on the change management workflow side. The Service Request workdlow side, cannot because of audit requirements. Is there a way to limit delegation to just one workflow process?0
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Access attribute
Updating the Access attribute in screen designer for Urgency field is a global change. Other attributes like read-only, required, label etc allow you to make a change by screen set. We'd like urgency to be readonly by all but one security profile ...0 Reviewed by Alemba Product Manager
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Since 9.2.0 it's imposible to disable automatic browse list refresh.
Since 9.2.0 it's imposible to disable automatic browse list refresh. In earlier versions there was a posibility to disable automatic refresh by going to a list columns configuration (Select Columns) and unchecking the checkbox "Automatic refresh".... -
Issue with Type Tier field settings
Issue with Type Tier field settings - See below In my opinion text box must reflect the type tier value. We have some problems on form refresh when it is not (e.g. returning after picking service). It does not make sense to set a type tier vaue an... -
Expire data in the ER_SYNCH_LOG
Can there be a way to expire the data in the ER_SYNCH_LOG as there is in the IN_EVENT_VIEWER table0