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Quick Launch passing parameters correctly
Parameters (e.g. customer ID from a call) passed to a webpage in a Quick Launch are enclosed in double-quotes. These double-coutes (") makes it impossible to pass valid parameters to certain web applications expecting just the value of the paramet...0 Reviewed by Alemba Product Manager
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Field required before request/task completed, but not until
It would be helpful to be able to mark a field as required before the request/task could be completed, but not until. The "required" aspect would only be triggered when the complete button is clicked. This would allow for fields to be updated over...1
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Additional Incoming Email Functions
[Reassign#2307690] Can we add this as an option so that the call can be automatically be transferred to a Specified group for when a call has been incorrectly assigned. I understand that it can't be set to send to any group, else it can be used to...0 Reviewed by Alemba Product Manager
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Add the option for any into the from task (parent task) section of the rule builder for a conditional branch
It would be good to have the option to select an option called any for the from task (parent task) section when creating a new rule for a conditional branch. This would mean that any input to the conditional branch will then route the workflow the...0 Reviewed by Alemba Product Manager
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Being able to create a call, a request, or a task busing a rules-based generation engine
Allows an IT or Facilities Team to manage schedule work effectively, and could facilitate a "call back" feature so that if your customer isn't available until a certain point then the Officer/Analyst can create a reminder task on the fly that is s...1 Reviewed by Alemba Product Manager
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Default Target of HyperLink Creation
When you create a new HyperLink in a field the default Target is automatically selected with "ServiceManager". In the most cases you want to open the page in a own "New Window" outside of Service Manager. It would be good to have the default value...0 Reviewed by Alemba Product Manager
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My Options menu doesn't allow you to create a link directly to a specific Portal Display Category unless the items in the PDC are all promoted
It would be handy to be able to add a menu option to the My Options menu that allows you to display a specific portal display category. This works, but will only display the items in that category that have been promoted. If the item has not been ... -
Approval Reminders should be available for stakeholder role
I can create an approval task and send it to Organization Stakeholders (for example). However - I don't have the ability to setup a reminder for the stakeholder level. It would be nice if the approval request allowed for this to happen. -
Default Call Status for Forwarding, Deferring, and Closing
We would like an option that would allow us to set the default call status for each action in vFire as we need for our business. FORWARD - We want call status to always default "Call forwarded to another group / individual" DEFER - We want to defa...0
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Drag and Drop to Edit List Details in Designer
Adding a drag and drop function to the edit list details window would remove the need for Move Up/ Move Down buttons and would be a big timesaver. Currently when adding items to the List Details drop down you need to use the Move Up/Move Down butt...0 Reviewed by Alemba Product Manager