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UX issues - Portal - Getting Started Request - Submit incomplete/errored forms - User not returned to the top most error message
raised from Christchurch city council Alemba project ccc DevOps bug 90823 The submit button appeared to do nothing, but that’s because it didn’t return me to the top most error message. So I had no idea I had an error. There was no generic ‘you h...1 Reviewed by Alemba Product Manager
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return to borders to screens
is it posssible to return hard borders to screens - such as object tab as analysts trying to add objects outside of the border and not releazing it - alos hard to tell on admin screens without borders around areas0 Reviewed by Alemba Product Manager
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Removal of auto populated fields when you make a change to the name with in a ticket
When removing the name in a ticket the auto populated fields (Organisation, Location etc.) remain. In vFire v9 there was a drop down that allowed you to select Clear All so all fields are cleared. Because this functionality isn't in ASM a user has...0 Reviewed by Alemba Product Manager
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When you order a quantity of a service action, the form counter at the top should not decrease with each submission
If a customer enters a quantity of 3 in a service action and clicks the button - they are presented at the top with a counter that says Form 1 of 3. After clicking continue - this changes to 1 of 2. This confuses customers and they think they lost...0 Reviewed by Alemba Product Manager
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Log on behalf of tickets to show in portal
Show all tickets in widgets in the portal and searches where: a) The person logging in = user. Note: the user field is put on submission forms to enter the person who you are logging on behalf of or otherwise the standard behaviour is, the user fi...1 Reviewed by Alemba Product Manager
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Nano - Show email addresses for recipients
When emailing a user from within the call we would like the same fields displayed within the search results for the To, CC and BCC boxes (not just the name) as on the NANO screen itself when logging the call. Without this it makes it impossible to...
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Reviewed by Alemba Product Manager
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Bulk select items in a Multi Select field
It will make selecting multiple items in a Multi select field much easier as then we could search via a wildcard and then hold down ctrl and select each one we want to add instead of having to search over and over to select the items we need0 Reviewed by Alemba Product Manager
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Quick Forms - Add Rich Text
Can we add the ability to use rich text to the quick form questions so we can format the text of the questions and to allow links to internal intranet pages. This would greatly enhance the quick form functionality0 Reviewed by Alemba Product Manager
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Call auto close - smaller times
Hi vFire has a feature in IPK workflow to auto close calls but the shortest option is 1 Day. Can you add a drop down for hours...? 1 Day will breach 3 of our SLAs so we cant make use of this feature. Thanks Paul0 Reviewed by Alemba Product Manager
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Ability to update incident fields in Quick Solutions
When creating quick solutions it currently isn't possible to set values on some fields that appear on the incident form, for example service action. Due to the design of our implementation it would be beneficial that any fields that appear on the ...0 Reviewed by Alemba Product Manager