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Have a Find icon(spyglass) option under the Knowledge Bank's edit mode
When you are looking to find and replace certain words in a KB, under the edit mode, there is no option but to search for this manually and its difficult when you have a long KB article. Just as the Find icon under a KB, can this also be added to ...0 Reviewed by Alemba Product Manager
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Improvements for MS SQLTable Resources Connector
I think the parameter TableName in MS SQLTable Resources Connector parameters list must be replaced with SQLQuery paremeter. User can pass his own query by this parameter and will get data placed in more than one table or view..0 Reviewed by Alemba Product Manager
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Watching a Closed Call
If I am watching a call which is subsequently closed and then re-opened, I get a notification when the call is re-opened. This can be very useful when keeping an eye on "interesting" calls which I suepect may be re-opened by the customer. Currentl...0 Reviewed by Alemba Product Manager
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Partitions hierarchy
In large corpporations there are large divisions wich more useful describe as partition. Higher level partitions users can see lower levels partitions entities (calls, requests, organizations, templates and etc). -
Knowledge Bank - Increment Hit Count for Contributors
It's been identified that the hit counter in Knowledge Bank articles does not increase in some instances. After testing, it appears as though it's designed not to increment the count if someone marked as a 'Contributor' (an author or something who...0 Reviewed by Alemba Product Manager
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Can you add a new Feature Request Product Category for Nano?
I'm going to fill up the "Core" product category feature request list otherwise!0
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Allow a user to preview the news item before saving
Allowing a preview of the item would allow a user to ensure the text is correct and formatted correctly with out having to save it and check it in a different screen0 Reviewed by Alemba Product Manager
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Ability to publish forms anonomously
Self Service portal should allow forms to be published anomalously to allow users to make simple requests eg "contact me:", "leave feedback" without needing to be part of the domain or network. This is particularly useful for shared services model...
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Reviewed by Alemba Product Manager
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Report Scheduling screen - Unclear which save to use
It's not always clear which Save button to press when amending the report scheduler - see screen shot attached. Why can't the actual report scheduler save button be placed in a more logical order like at the bottom of the screen rather than having... -
Permissions to access Knowledge Bank Admin Search
In order to put an element of control around the way that BOSS Analysts/Officers search the knowledge bank, I wanted to have the standard KB Search as the preferred method, rather than Knowledge Bank Admin Search. Unfortunately we found that there...