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Can you copy call details from the parent call to the child request
Can you copy call details from the parent call to the child request (like customer, description, CI etc) - similar to how the clone call functionality works? "Create request" button on the call screen1
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Call template and description.
Call template and description. We have a mailbox linked to our staff cessation call template. The issue that we are currently experiencing is that the call template for staff cessation description is already prepopulated with the below text : [cid... -
When VSM is processing incoming email it is stripping out anything with double (or more) spaces.
When VSM is processing incoming email it is stripping out anything with double (or more) spaces. They have some emails coming into their support mailboxes which are formatted in the old skool way of making data look like a table (i.e. aligning it ... -
Manually adjust rating of KB article
If an article receives Feedback as being Incomplete or Inaccurate, it receives a rating weight of 2 or 1 respectively. Once the article is reviewed and corrected, there should be the ability to manually reset the weighting (e.g. reset to 3 = Adequ... -
Timezone on emails
Time fields on emails - timezone calculations. Investec have multiple time zones configured. The IMP_START and IMP_END dates are critical for them to schedule change requests, unfortunately emails from task / request in the system show these date ... -
Currently VSM/VFire Core displays deleted CIs linked to KB articles.
Currently VSM/VFire Core displays deleted CIs linked to KB articles. Westley would like to be able to filter them to chose to only display the active ones or to simply don't link them at all once deleted. -
Ability to configure Non Approvers from taking over an approval that has been forwarded to their group.
Ability to configure Non Approvers from taking over an approval that has been forwarded to their group. There are lots of groups at AHS and too many to split Approvers to new groups. Member of the group are approvers and some are not. Problem i... -
Due to the larger numbers of workflow templates being created, it is requested that Workflow Profiles have a second tier so it is easier to group and find workflows.
Hard to find workflow tempaltes in main app due to number under main processes -
Ability to configure incoming email services to handle different message types and ignore some functions.
Ability to configure incoming email services to handle different message types and ignore some functions. we do not want to have calls logged for example as a configuration. They will want a reply email saying the email is ignored or some basic te... -
when scheduleing ipk or workfow - should be able to scheudle for the third monday of the month
it would be more useful - as at the moment can only schedule to a specific date and the date changes monthly and the day may fall on a Saturday - we want to schedule a task every forth Wednesday0 Reviewed by Alemba Product Manager