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Improvements for MS SQLTable Resources Connector
I think the parameter TableName in MS SQLTable Resources Connector parameters list must be replaced with SQLQuery paremeter. User can pass his own query by this parameter and will get data placed in more than one table or view..0 Reviewed by Alemba Product Manager
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Watching a Closed Call
If I am watching a call which is subsequently closed and then re-opened, I get a notification when the call is re-opened. This can be very useful when keeping an eye on "interesting" calls which I suepect may be re-opened by the customer. Currentl...0 Reviewed by Alemba Product Manager
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Partitions hierarchy
In large corpporations there are large divisions wich more useful describe as partition. Higher level partitions users can see lower levels partitions entities (calls, requests, organizations, templates and etc). -
Knowledge Bank - Increment Hit Count for Contributors
It's been identified that the hit counter in Knowledge Bank articles does not increase in some instances. After testing, it appears as though it's designed not to increment the count if someone marked as a 'Contributor' (an author or something who...0 Reviewed by Alemba Product Manager
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Allow a user to preview the news item before saving
Allowing a preview of the item would allow a user to ensure the text is correct and formatted correctly with out having to save it and check it in a different screen0 Reviewed by Alemba Product Manager
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Ability to publish forms anonomously
Self Service portal should allow forms to be published anomalously to allow users to make simple requests eg "contact me:", "leave feedback" without needing to be part of the domain or network. This is particularly useful for shared services model...
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Reviewed by Alemba Product Manager
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Permissions to access Knowledge Bank Admin Search
In order to put an element of control around the way that BOSS Analysts/Officers search the knowledge bank, I wanted to have the standard KB Search as the preferred method, rather than Knowledge Bank Admin Search. Unfortunately we found that there... -
Editable Knowledge Information Panels
When going about Performance Assessment and demand of a few Published KB articles, we noticed that the Hits of an article are displayed differently when in the Read and Review screens: KB Read: "Service Desk Hits" (Internal) and "Portal Hits" (Cus... -
Make the background color of the wrapper pages a configurable option
No description provided0 Reviewed by Alemba Product Manager
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Add the Request/Task Description Field to the Conditional Branching Actions
We've had requests to change the Task Description based on the value of a particular request field. e.g. If a drop-down on the request is selected with value 'A', the task description could be set to an appropriate value. If value 'B' was selected...0 Reviewed by Alemba Product Manager