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Accessibility
We have a Blind member of staff that uses a screen reading piece of software called Jaws in conjunction with a Braille reader and text to speech. She has advised us that the portal is un-usable using this software meaning she has to ask her collea...1 Reviewed by Alemba Product Manager
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Add the ability for Analysts in Core to edit service actions on calls raised in the portal
When a call comes through to portal (service action) the analyst that takes action is unable to update the service action field if the user has selected the wrong one.
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Reviewed by Alemba Product Manager
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'Back to ticket' button on self service portal after adding note
Would be useful if customers could click a button to take them back to the ticket instead of just a dead end where they then have to go to 'Home' on the left and find the ticket again.0 Reviewed by Alemba Product Manager
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Enable Service Actions to have multiple Portal Categories
To enable a user to find a service action more easily, extending the SSP categories for a service action to enable more than one category to be defined. For example. A user requires access to a specific application. They could search for this un...1 Reviewed by Alemba Product Manager
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Restrict Knowledge profile to specific portal
It would be helpful if you could limit which portal systems display which knowledge profiles. For example, if you have an IT, HR and Facilities portal, only display HR knowledge on the HR portal.1 Reviewed by Alemba Product Manager
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HTML Code Input
The ability to specify HTML code such as line breaks / pages <p> to make the display of information through the self service portal better. For instance the Add me to major incident option only provides a short description and does not carry...0 Reviewed by Alemba Product Manager
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Designer - Improve drag and drop functionality
The usability of the Designer drag and drop method is frustratingly unreliable. At this point you're required to click and drag from the bottom right corner of the text field of any box to have any strong guarantee of being able to move the box (e...1 Reviewed by Alemba Product Manager
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Add Actions/Solutions and Note Details to Solution Description Column
It would be nice to see Actions/Solutions and Notes added as events (with the text included) in the Solution Description column. Managers that oversee calls for groups would like to ability to see what type of interactions have taken place between...0 Reviewed by Alemba Product Manager
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Allowing Custom Colours created to be accessibe for each widget within Portal Skins
Currently custom colours need to be defined for each widget individually rather than being able to save a custom colour and being able to access it when setting the custom colour for a different widget within Portal Skins. This would assist with e...
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Reviewed by Alemba Product Manager
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Closure Task Survey Options
Request to modify closure tasks to enable admin to choose whether or not it sends a survey. For example, we have numerous requests which link to other requests. Once the child request is triggered and the parent closes the user will receive a clos...0 Reviewed by Alemba Product Manager