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Auto-CC Analyst
When adding a note or sending an email in the Task, please auto-cc the analyst who added the note or who sent the email so that when the recipient replies back, the analyst will receive that email replies.0 Reviewed by Alemba Product Manager
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Bring back the type ahead feature - this is greatly missed in v10
The inability to type ahead to a section in list significantly increases the time it takes to assign calls, or to do day-to-day administration. Please bring back the type-ahead functionality wherever possible.0 Reviewed by Alemba Product Manager
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Allow BCC emails to not need a To: recipient
We try to send by default a mail to a group only as BBC, but the system is not allowing that. Basically we need to send out an e-mail to multiple users but those users are not allowed to see the bulk mail addresses.1 Reviewed by Alemba Product Manager
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Allow Emailing of Child Calls from the parent call
Currently you need to go through each attached call and add the user as a stakeholder to the parent call in order to email them. Also if you email them in this way, they can see each other's email addresses and there is no option to BCC them inste... -
Resize the box that displays Analyst list on the Bulk Forward Calls screen
Resize the box that displays Analyst list on the Bulk Forward Calls screen2
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Unable to open multiple tabs for calls outstanding in 10.5
Before we could open multiple calls Oustanding tabs before the upgrade to 10.5 Please advise if it's possible to reimplement this as a feature as we were regularly using multiple tabs in the old system. -
Adjustable row height to see more description text in Call/Request Search & Workload Views
This used to be a feature in VSM 9.1, unclear when it was removed. We'd like to be able to adjust the row height in the Call/Request search views as well as the Calls Outstanding and Workload views. This allows users to view more than one row of t...0 Reviewed by Alemba Product Manager
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Add the ability for Analysts in Core to edit service actions on calls raised in the portal
When a call comes through to portal (service action) the analyst that takes action is unable to update the service action field if the user has selected the wrong one.
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Reviewed by Alemba Product Manager
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Add Actions/Solutions and Note Details to Solution Description Column
It would be nice to see Actions/Solutions and Notes added as events (with the text included) in the Solution Description column. Managers that oversee calls for groups would like to ability to see what type of interactions have taken place between...0 Reviewed by Alemba Product Manager
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Further information on 'Call history tab'
On the call screen within Alemba, is there the capability to add further information onto the 'call history tab' so we could add extra columns in to help with seeing the full picture on an incident that has been logged.0 Reviewed by Alemba Product Manager