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Better Icons in Core
The icons in core are a bit drab and often difficult to distinguish at a glance - it took me a while to notice that the 'parent' and 'child' link icons were different. Can we have a bit of colour on them? Even better, the ability to upload and sel...2 Reviewed by Alemba Product Manager
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Add filter on assignment screen to filter analyst or group list
In v9 - when assigning to a group - you had the ability to use Type Ahead to find the right group. In v10 this no longer exists. We currently have 380 IPK groups (for example) that you need to scroll through to find the right one. This is extremel...1 Reviewed by Alemba Product Manager
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Date format based on region
Date formats are currently based on a global setting meaning that implementation that are rolled out globally have formatting that is not commonly used in specific regions (e.g. DD-MM-YYY for europe and MM-DD-YYYY in america). The setting should b...0 Reviewed by Alemba Product Manager
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Filter Call history
We have a requirement to filter the Call history view in much the same way as we can with the Request history view. A long call can have many system and attachment entries making it unreadable. Being able to filter out the superfluous information ...2 Reviewed by Alemba Product Manager
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Search criteria auto populating
In multiple different areas, search criteria auto populates, causes confusion and is inefficient. E.G. On a call search, fill out a user and the organisation fills out automatically. This relies on the call having the same user and organisation, w... -
Change font/color in solution description
Ability to change the font and color default in solution description because in history, it is difficult to differentiate the information provided by the agent with notifications, emails ... it is the same font color.0 Reviewed by Alemba Product Manager
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Workload totals for Calls /Tasks outstanding queue
It would be really useful to glance at the queue totals from your Calls Outstanding/Tasks Outstanding queues and have something like the attached - similar to the totals displayed as a blue box against each que e when you go to Assign a call0 Reviewed by Alemba Product Manager
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Display the image associated with the service in the call
Ability to display the image associated with the service in the call. As is the case with VIPs (attach files) -
return to borders to screens
is it posssible to return hard borders to screens - such as object tab as analysts trying to add objects outside of the border and not releazing it - alos hard to tell on admin screens without borders around areas0 Reviewed by Alemba Product Manager
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Removal of auto populated fields when you make a change to the name with in a ticket
When removing the name in a ticket the auto populated fields (Organisation, Location etc.) remain. In vFire v9 there was a drop down that allowed you to select Clear All so all fields are cleared. Because this functionality isn't in ASM a user has...0 Reviewed by Alemba Product Manager