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Expand Email Request Objects option to User Approval Emails
90959 - Liverpool City Council - Josh Bond We would like to be able to send customers request objects that were uploaded during the request submission, but this option is only available at the moment against Messaging Tasks. We could setup 2 email...0
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Change a Request Service Action / Screen set once submitted
We currently have our requests setup so the user picks the category (service action) they would like to raise a ticket against e.g. Account Changes / Devices and Equipment. Within these we have CMDB items which relate to the associated request typ...0 Reviewed by Alemba Product Manager
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Add ability to manage contracts in the Manage CMDB task
We need the ability to automate contract management both by enhancing the Expiry Notifications page and capability and by adding contracts to the Manage CMDB task. For example, The contract status cannot be changed automatically based on defined p...
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Add person to subscriber group in Workflow Manage CMDB Task
Low - 90654 - Mike Smith - GMP Would like to be able to use a workflow to add people to subscriber groups -
Ability to see what CMDB items a user has assigned at task\request level
Would like a leaver process that from the request workflow can identify what assets the leaver has assigned to manage the message template and the receiving task of assets.1 Reviewed by Alemba Product Manager
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Workflow Template - Undo Feature
In Hermes 10.6.8 The Dependency diagram saves each action such as deleting a task, therefore it would be useful to also include an Undo Feature in case an action is accidentally performed.
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Reviewed by Alemba Product Manager
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Enable SLA notifications against a task not the request
Given how the workflow module works requests do not get assigned to anyone and is purely task based. That said we are unable to assign the SLA notifications to the task current group/analyst and thus these are sent to the default group of the requ... -
Ability to add in working hours to the auto call closure
Currently our auto close is configured to close a ticket if no response within 48 hours. What we want to do is exclude non-working hours into this function. -
Task deferrals linking and stopping SLA
Currently we are unable to defer tasks successfully meaning in these instances our requests are breaching SLA. If a request task is on hold (for example we are pending their agreed start date) we want to be able to defer the task like we can defer... -
Delay task - allow time such as 3 months, 6 months and not just a date
this would be useful as now we use an end date but customers are choosing way into the future and the request remains open for over a year to be able to delay for 3 months without having to use an end date0 Reviewed by Alemba Product Manager