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Update contracts, ext suppliers, ext contact from Customer Portal
Our product and project managers can log requests from the customer portal to create new or edit existing configuration items (applications, projects, servers, etc.) via a request form that runs an update CMDB task. They cannot do the same for con...1 Reviewed by Alemba Product Manager
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Search Field Settings
Gap in Search field column configs With the new 9.3 functionality allowing us to configure the columns in the search fields there’s an issue where the column configuration is at entity level not Type level - important for CI's. I have one form f...1 Reviewed by Alemba Product Manager
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Ability to publish forms anonomously
Self Service portal should allow forms to be published anomalously to allow users to make simple requests eg "contact me:", "leave feedback" without needing to be part of the domain or network. This is particularly useful for shared services model...
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Reviewed by Alemba Product Manager
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Request Creator Widget
We would like to have a widget on the portal that links to creator of the request. We have many processes here that a request is made "on behalf of" however the request disapears out of the creator's active request ( as it should) but we are findi...1 Reviewed by Alemba Product Manager
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Friendly portal URL to view specifc call details
Trying to find the simplest URL to use to just display a specified call on the portal. The Help says "View a specified incident, or access the search page for Incidents", but when you view this page it only says how to Access Incident Search and L...0 Reviewed by Alemba Product Manager
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Disable Select as an type option
Currently in the self-service portal, when selecting Type of call, the user is able to choose the word Select.. as a option - and log the call with this. By not making this possible to choose, the calls will be logged correctly with less delay.1 Reviewed by Alemba Product Manager